Cancellation Policy

We understand that plans change. Here’s how cancellations work at ZenWolf.

Order Cancellations

You may cancel your order within 24 hours of placing it, provided it has not yet been processed or shipped. To request a cancellation, email us immediately at support2026@zenwolf.shop with your order number.

After 24 Hours

Once an order has been processed or shipped, it can no longer be cancelled. In this case, you may initiate a return once the item is delivered. Please refer to our Return Policy for details.

Subscription Cancellations

If you are subscribed to a ZenWolf subscription box or recurring service, you may cancel at any time before your next billing date. Cancellations take effect at the end of the current billing cycle.

Refunds on Cancellations

Approved cancellations will be refunded to your original payment method within 5–7 business days.

Need help? Contact us at support2026@zenwolf.shop.

Our Promise

Breaking stigma. Building community. Supporting healing.

Mental health matters. We're building a supportive space where you can find resources, share your story, and get the help you deserve. You are never alone.

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Crisis Resources

988 Suicide & Crisis Lifeline

Call or text 988

Free, confidential support available 24/7 for anyone in suicidal crisis or emotional distress.

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Crisis Text Line

Text HOME to 741741

Free crisis counseling via text message. Trained crisis counselors available 24/7.

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International Association for Suicide Prevention

Find support worldwide

Access crisis centers and mental health resources in your country. Visit iasp.info/resources

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