Frequently Asked Questions

What is ZenWolf?

ZenWolf selects and designs products intended to encourage comfort, mindfulness, and everyday self-care. Some products are made to order or fulfilled by trusted manufacturing and fulfillment partners.

When will my order ship?

Orders are processed within 2–5 business days, excluding weekends and holidays. U.S. delivery estimates are 5–10 business days after processing. Delivery times are estimates and may vary.

How much does shipping cost?

Free standard shipping is available on U.S. orders over $50. Shipping options and charges for your order are shown at checkout; options can vary by product and fulfillment partner.

What is your return policy?

You may request a return within 14 days of receiving your order. Eligible items must be unused, unworn, in the same condition received, with original tags and packaging, and proof of purchase. Contact support2026@zenwolf.shop before sending anything back so we can provide instructions.

If an item arrives damaged, defective, or incorrect, contact us within 7 days of delivery with your order number and clear photos.

Can I cancel an order?

You may request a cancellation within 24 hours of placing your order, provided it has not already entered processing or shipped.

How can I contact ZenWolf?

Email support2026@zenwolf.shop or call (619) 866-7373.

Are ZenWolf products medical treatment?

No. ZenWolf products and content are for general lifestyle and wellness purposes. They are not medical advice and are not intended to diagnose, treat, cure, or prevent any condition. For urgent mental-health support in the United States, call or text 988. If there is immediate danger, call 911.